1. General

Razorpay is only a payment gateway provider and is not responsible for product delivery. All delivery, returns, and after-sales services are handled by Padmavati Brothers Ltd (the merchant).

2. Order Processing

Orders are processed within 1–2 business days after payment confirmation. You may cancel or modify your order within 6 hours of placing it. Once dispatched with a tracking number, cancellations are no longer possible.

3. Shipping Methods & Zones

We offer Standard and Express delivery within India. Shipping charges depend on weight, location, and delivery speed. International shipping (if available) may include additional duties or taxes payable by the customer.

4. Shipping Costs

Shipping costs are displayed at checkout before payment. Free shipping may apply for orders above a specified value or during promotional offers.

5. Delivery Estimates

• Standard Shipping: 2–8 business days
• Express Shipping: 1–3 business days

Delivery timelines are estimates only and may vary due to courier delays, weather, or remote locations.

6. Tracking & Notifications

Once shipped, you will receive a tracking number by email or SMS. Use this number to track your package until delivery.

7. Failed Delivery & Returns to Origin (RTO)

If delivery fails due to an incorrect address, unavailability, or refusal, the order may return to us. Reshipping costs will be borne by the customer unless the failure was our error.

8. Lost or Damaged Shipments

If your package arrives damaged or is lost in transit, please contact us within 48 hours. We will assist with courier claims and provide a replacement or refund as per our policy.

9. International Orders

For international shipments (if applicable), all import duties, customs fees, and taxes are the responsibility of the buyer. Delivery times exclude customs clearance delays.

10. Policy Updates

We may update this Shipping Policy at any time. Changes will be reflected on this page, and continued use of our services implies acceptance of the updated terms.